How can we Help You?

For any Support, Enquiries or Feedback, please don’t hesitate to call us or to fill the below form, and our team will make sure to provide the necessary help and the earliest:

7:00 AM - 10:00 PM

How Can I ?

Kuwait Mobile ID is a secure mobile-based Digital ID derived from the Civil ID. It is capable of identity verification, authentication to online e-services, and applying trusted digital signature to documents and transaction.

Install Kuwait Mobile ID from the App Store in case of iOS or from the Play Store in case of Android or from AppGallery for Huawei devices that don’t support the Play Store

For more explanation step by step, please click here.

  • Self-enrollment through the application (currently available).
    Note: only ID verification and medium level authentication will be available through this enrollment channel. Signing services and strong level authentication will not be supported in this option, it will be available only through our other channels i.e. (Self-service kiosk and enrollment at PACI service centers).
  • Enrollment though MID self-service kiosks distributed by PACI (currently available).
    - National Bank of Kuwait (NBK): 5 Branches (Head Office, Rumytheya Branch, Mubarak Alkabeer Branch, Avenues Branch, VAN car).
    - Kuwait Finance House (KFH): 3 Branches (KFH Automotive-Shuweikh Branch, Ishbliya Branch, Alsalam Branch).
    - Boubyan Bank: 5 Branches (Al-Qasr Branch, Sabah Elsalem Branch, Al-Andalus Branch, Al-Sideeq Branch, Al-Ahmadi Branch).
    - Kuwait International Bank (KIB): 1 Branch (KIB Head Office).
    - Burgan Bank: 3 Branches (Head Office, Al-Adiliya Branch, Marina Mall Branch).
  • Visit PACI HO in South Surra. (Later)

Various service providers (SPs) including government agencies, oil sector companies, banks, private companies, and others will integrate their e-services with the Mobile ID service to provide more safe and secure e-Service.

You can contact the MID support team through the following support channels:

  • Please try to contact with the Virtual Assistant at the bottom of the page.
  • Email the support team on:
    Title: your issue (ex: problem during enrollment)
    Body: mention your CID number, your mobile number and the problem description.

Check the entered data again and if it’s correct, then you have to validate your data with MOI.

To enable digital signature, you have to visit one of PACI Mobile ID self-service kiosks and do the needed steps in front of the kiosk.